Guilds of Dawn
Contact
Where to write about bugs, suggestions and account questions, and how to describe a problem so it’s easy to find.
How to get in touch
Logged-in players send bugs, questions and suggestions to the support email address shown at the bottom of every game page. The administration reads every message.
Write from the email address your account uses, if it has one, and include your account name. Questions about your personal data go to the same address.
You can recover your password yourself on the login page, using your account’s email address – there’s no need to write to anyone.
What to write about
- You found a bug: a page doesn’t load, a number is clearly wrong, an action doesn’t work.
- You noticed a rule violation or suspicious behavior.
- You have a suggestion for a game system or a Handbook text.
- You have a question about your account that you can’t solve in the game itself.
How to describe a bug
The most useful report answers three questions: which page it happened on, what you clicked just before, and what you expected. If you saw a message on the screen, copy it word for word – the exact sentence often shows right away where the bug is.
If the bug doesn’t happen every time, say so too: what was different the time it happened.
What the administration never asks for
The administration never asks for your password – not in the game, not by email, not in a private message. Never send your password to anyone. Any message that asks for it is a scam, whatever name it is signed with.
Before you write
If your question is about a game system, you’ll often find the answer faster in the Handbook. Questions about the rules have their own rules page.
Rules
About Guilds of Dawn